Refund Policy

Refunds depend on the fare rules of the airline or hotel you booked and the type of ticket purchased. Refundable bookings are eligible for a refund to your original payment method, minus any applicable airline/hotel penalties and BirdPass service fees. Non-refundable bookings may only be eligible for taxes or airline credits. Approved refunds are typically processed within 7-14 business days. To request a refund, contact our support team at contact@birdpass.co with your booking reference. BirdPass LLC facilitates refunds on behalf of travel suppliers and cannot guarantee amounts beyond supplier rules.